WAIT TIME FORECASTER




The Customer Wait Time Forecaster is an Android app. that displays the service and wait time for the Southwest Airlines and other non-airline processes at the nearest airport for which forecasts are available. The forecast wait times are shown for every 30 minutes up to a three hours in to the future. The forecasts are updated on the five minute mark. The processes being forecast are identified by an international icon or a enterprise logo.



CWTFGUI

The main view of the forecaster shows processing points in the first column. Each of the remaining column show the forecast wait times from Now to 3 hours from Now at 30 minute increments.

The forecast is for the airport indicated by the IATA code in the upper left hand corner.





Click on the airport IATA code button to get a list of airports with wait time forecasts to select from.

If you select 'Auto', the forecast for the nearest airport will be displayed.



Touch any of the icons and a detailed plot of the wait times over the next 3 hours will be displayed.

If a detailed wait time plot is presently displayed, touching an icon returns the table wait time forecast display.



The detailed plot shows the forecast wait times at a higher frequency than every 30 minutes over the next 3 hours so that valleys and peaks can be seen.



Use this icon to sum up the wait times of other process wait times. Touch this icon first, then touch each of the other icons' wait times you wish to add up, then touch the sigma icon last.



Red virtual LED indicators no Internet connection.



Amber virtual LED indicators a geo-location service connection, but no forecast service connection.



Green virtual LED indicators all services connected.


HOW TO DOWNLOAD



WARNING: Read terms before accepting them by pressing the "Agree" button. The app. records the Unique IDentifier, local time and location of the mobile device when it is within 1 mile of an airport terminal until you push the "Stop".




Location Privacy Policy



PLEASE READ THESE TERMS AND POLICY CAREFULLY BEFORE CLICKING ON THE "AGREE" DOWN LOAD LINK. DOWNLOADING THE APP. INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT DOWNLOAD THE APP.

PRIVACY POLICY FOR CUSTOMER WAIT TIME FORECASTER

This privacy policy (the “Privacy Policy”) governs your use of the software application Customer Wait Time Forecaster ('Application') for mobile devices that was created by Southwest Airlines. The Application is to be used on Android OS devices, and displays the service and wait time for the Southwest Airlines and other non-airline processes at the nearest or selected airport for which forecasts are available. Southwest reserves the right to modify this Privacy Policy at any time and without prior notice. The privacy policy button within the Application will display a view of our most current policy, so please check regularly for the most recent version of the Application.  You may also view a current copy of this Privacy Policy here. This Privacy Policy is not a contract and does not create any legal rights or obligations.

By using the Application, you are consenting to our processing of the information as set forth in this Privacy Policy. If you reside outside the United States you acknowledge that any processing carried out through the Application will be deemed to take place in the United States of America, regardless of the jurisdiction where any user may be located or reside. 



COLLECTED INFORMATION

User Provided Information

The Application obtains no user provided information.


Automatically Collected Information

The Application obtains pinpointed physical location information from technologies provided by SkyHook Wireless like GPS, Wi-Fi, or cell tower proximity which automatically collect and utilize your device's positional information to determine your current location within an airport. The Location Privacy Policy of SkyHook Wireless can be found here .

You are able to withdraw your permission for the Application to acquire pinpointed location information from your device through your device settings, although Southwest does not control this process. 

If the device is more than a mile from an airport no pinpointed location information is collected.



HOW WE USE INFORMATION ABOUT YOU AND YOUR DEVICE

The Application collects and uses the information about your device collected through the Application, to: (a) determine the nearest airport and provide the Customer Wait Time Forecast for processing points within the airport, (b) generate movement and transit time information in and around areas of interest in the airport, and (c) improve the wait time forecast.

If you do not want us to use your device location for the purposes set forth above, you should not download the Application.



TRACKING PREFERENCES AND OPT-OUT

You may at any time opt-out from further allowing the Application's access to your location data by disabling location tracking features as provided in your native device settings features.

You may opt-out of all information collection by uninstalling the Application.  You may use the standard uninstall, application and data management processes available as part of your mobile device or via the removal features provided in your chosen mobile app store or network. 




INFORMATION DISCLOSURE

We may disclose information collected through the Application: (a) to SkyHook Wireless as described above; (b) as required by law, such as to comply with a subpoena, or similar legal process; (c) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and (d) with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

In addition, if Southwest is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.



DATA RETENTION

The Application will store device-level data for a reasonable period of time following collection.

 

SECURITY

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.



WEBSITE POLICY, NOT THIS POLICY, APPLIES TO SOUTHWEST.COM INTERACTIONS

When you access our website, at www.southwest.com, including from your mobile device, your activities are subject to our terms of use and privacy policy, as stated there.  This policy applies to your device-based interactions with the Application only.


CHANGES

This Privacy Policy may be updated from time to time, as new versions of the Application and service offerings are modified or expanded   You may view a current copy of this Privacy Policy .


CONTACT US

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us at https://www.southwest.com/contact-us/contact-us.html.

Terms and Conditions



1. GENERAL

1.1. By installing the Application (as defined below), you agree to be bound by these terms of use (“Terms”). Please review them carefully before installation and/or acceptance.



2. DEFINITIONS

The “Application” shall mean the software provided by Southwest Airlines Co. called Customer Wait Time Forecaster, to be used on Android OS devices and any upgrades from time to time and any other software or documentation which enables the use of the Application. The Application is an Android app. that displays the service and wait time for the Southwest Airlines and other non-airline processes at the nearest or selected airport for which forecasts are available.



3. DATA PROTECTION

Any personal information you supply to Southwest when using the Application will be used by Southwest in accordance with the Application Privacy Policy.



4. Southwest.com

To the extent the Application allows you to access certain functionality available on the Southwest.com website. Such access will be governed by the Southwest.com Terms & Conditions.



5. PROPRIETARY RIGHTS AND LICENCE

5.1. All trademarks, copyright, database rights and other intellectual property rights of any nature in the Application together with the underlying software code are owned either directly by Southwest or by Southwest's licensors.

5.2. Southwest hereby grants you a worldwide, non-exclusive, royalty-free revocable license to use the Application for your business and personal use in accordance with these Terms.



6. CONDITIONS OF USE

6.1. You will not, nor allow third parties on your behalf to (i) make and distribute copies of the Application (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application; or (iii) create derivative works of the Application of any kind whatsoever.

6.2. The Application is currently made available to you free of charge for your personal, non-commercial use. Southwest reserves the right to amend or withdraw the Application, or charge for the application or service provided to you in accordance with these Terms, at any time and for any reason.

6.3. You acknowledge that the terms of agreement with your respective mobile network provider ('Mobile Provider') will continue to apply when using the Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Application or any such third party charges as may arise. You accept responsibility for any such charges that arise.

6.4. If you are not the bill payer for the mobile telephone or handheld device being used to access the Application, you will be assumed to have received permission from the bill payer for using the Application.



7. AVAILABILITY

7.1. This Application is available to handheld mobile devices running Android OS (Operating System) only. You acknowledge the Application is provided over the internet and mobile networks and so the quality and availability of the Application may be affected by factors outside Southwest' s reasonable control.

7.2. Southwest, its group of companies and sub-contractors do not accept any responsibility whatsoever for unavailability of the Application, or any difficulty or inability to download or access content or any other communication system failure which may result in the Application being unavailable.

7.3. Southwest will not be responsible for any support or maintenance for the Application.



8. SYSTEM REQUIREMENTS

8.1. In order to use the Application, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications ('Software Requirements').

8.2. The Software Requirements are as follows: Android OS devices running Android OS 4.2.x up to OS 4.4; Language: English

8.3. The version of the Application software may be upgraded from time to time to add support for new functions and services.



9. TERMINATION

9.1. Southwest may terminate use of the Application at any time by giving notice of termination to you.

9.2. Upon any termination, (a) the rights and licenses granted to you herein shall terminate; (b) you must cease all use of the Application;



10. LIMITATION OF LIABILITY

10.1. In no event will Southwest be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use or access to the Application, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.

10.2. Southwest is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the Application.

10.3. Nothing in these Terms shall exclude or limit Southwest's liability for death or personal injury caused by gross negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.



11. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, and for the avoidance of doubt, Southwest hereby disclaims all implied warranties with regard to the Application. The Application and software are provided “ as is” and “ as available” without warranty of any kind.